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IT Support levels: 4 layers to address technology issues

By Cafeto


When a company has trouble with its technological platform, it requires services at different IT Support levels. These levels are organized to attend…

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IT support SLAs: how to establish, measure, and achieve them?

By Cafeto


Is attending to your customers’ incidents and requirements, meeting response, and resolution times your priority? Then find out what IT support…

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Site reliability engineer: these are his/her main responsibilities

By Cafeto


Site reliability engineering (SRE) is an engineering discipline that focuses on helping organizations reach a suitable reliability level in their syst…

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