Red Ventures is a portfolio of growing digital businesses that bring consumers and brands together through integrated e-commerce, strategic partnerships, and many proprietary brands, including Higher Education, an industry-leading online education company, powering the largest marketplace of high-intent prospective students in the US. They provide over 150 university partners with exceptional, cost-effective access to successful students.

Learn how we helped Higher Education implement their operations support model.

The Challenge

After the acquisition of HigherEducation, RedVentures was looking to develop and implement an operations support model for Higher Education that would improve the student experience within the platform.

The Solution

We quickly designed and implemented a support and operation model under the ITIL service management framework.

Our team of Support Engineers supported Higher Education’s operation while remaining independent from Higher Education’s development team. Also, we ensured the operation of all Higher Education products and secured compliance for end users at all service levels.

They are responsive, organized, and have great communication. Their flexibility in resourcing and talent allows us to maintain momentum among shifting needs.

Anonymous customer feedback review

Cafeto & Red Ventures today

Product Support On Demand

Today, Higher Education obtains information and insights from their operations, leading to stronger decision-making.

As Red Ventures and Higher Education continue to grow and innovate, we are ready to change with them. We invest time and money in their recruitment of talented professionals and professional development, so our team understands and can implement modern technologies to augment their support services.

Deployed Services

​Specialized Product Support
Product Support On Demand

We are proud to keep collaborating today with Higher Education and RedVentures.